Delivery Framework

WIIT is in the position to offer its clients a great variety of services, all extensively configurable starting from alined component catalogues to best-in- class international solutions, with the objective of insuring a true end-to-end service.

Technology Framework

Catalogue of architectural components

All the technologic/architectural components dedicated to clients are managed and subdivided by area:

  • Network
  • Hardware
  • Software
  • Facilities

We have chosen to operate in total independence from system integrators or technology producers to always guarantee to our clients best practices and complete freedom in the choice of their strategic partners in development/products

Service Framework

Services Catalogue

We offer our clients the opportunity to entrust their ICT management to a single provider, which guarantees rigorous operations processes (ISO 20000) and full control of the internal performance chain and providing of the service:

  • Help Desk/PDL Management
  • Application Maintenance
  • Basis Platform Maintenance
  • Basis System Management
  • DR/Business Continuity
  • Backup/Restore/Archiving
  • Network & Security
Performance Framework

Performace Catalogue

We guarantee continuous management and monitoring of all services provided and disciplined by strict SLAs, to ensure the continuity of the business of our clients, through a precise and transparent reporting platform.

  • Response times
  • Uptime in the period
  • Intervention times
  • Service windows
  • Activity volume
  • Release time
  • Numerous personalizations