Ahead the government requests contained in the Prime Ministerial Decree of 9 March and subsequent ones, Wiit launched the Smart Working mode for employees encharged to deliver to the most critical components of clients services as early as 24 February, a mode that was then extended at the beginning of March to all company employees.
All our technical structures, from Help Desk services to System & Critical Application Management, from AMS and Digital Process outsourcing to Delivery Management, Sales & Presales structures and all Staff structures are fully operational and available.
We have the maximum attention to the health and safety of our colleagues and we ensure compliance with the health guidelines and recommendations of public health authorities at national and regional level, as well as any requirements defined at local level in our branches in Italy and abroad.
We are supporting our customers in all their ordinary and extraordinary requests, activating for many of them the Smart Working as a Service platform that increases their level of business continuity.
Further, on the national territory we are facing anincreasing cyber attack trend conducted with advanced Cryptolocker and Phishing. That attacks exploit people panic on COVID-19 to steal personal informationas also indicated by communications from the Postal Police.
Our Cyber Security team as well as the SOC and NOC are fully operational and are available for all those who want to activate advanced protections for their infrastructures and Endpoints.
Wiit has been operating for over 15 years with continuous services certified ISO 20000 ( based on ITIL standard) and ISO 22301. All our teams are distributed in Italy and abroad and are trained to adhere to the highest international standards and ensure continuity of service.
An operating model that has proven to be efficient and scalable and to be able to guarantee the same high performance even in these truly exceptional conditions and unprecedented for anyone.
We continue to constantly monitor the evolution of the outbreaks and continue to support the most critical needs of our customers.
This statement will be reviewed periodically with updates as the situation evolves.
CITbot answer on Coronavirus.
Which are the bans to follow, the precautions to respect, the right tips to deal with the Coronavirus emergency?
CITbot – the artificial intelligence for the civil liberties promoted by Associazione Luca Coscioni – is now set to answer 24h, 7 days a week, for all questions related to the COVID-19 emergency.
Through an open dialog’ window, it is possible to ask any common questions about the virus, about preventive measures and containment, on how to manage the stress and information on how activating smart working.
The automatic replies are provided form the A.I. system in the service of the citizen, promoted by Associazione Luca Coscioni and developed by Revevol.
All answers are provided by the public documentation published by: the Italian Ministry of Health, the O.M.S., the European Centre for Disease Prevention and Control and the Italian Ministry of Labour.
The service has the purpose to give general indications in an easy and dialogic way, in the belief that knowledge is always a fundamental instrument.